Like New Policy

Grace Digital Quality

Grace Digital is committed to excellence in manufacturing its products and in providing unmatched customer service. Accordingly, we want to ensure your complete satisfaction with your Grace Digital purchase. So whether you choose to buy our brand new products or Grace Digital refurbished “like new” items, we offer a money-back guarantee and warranty (subject to conditions).

In order to ensure that you completely understand your “like new” Grace Digital purchase, we have outlined our policies and procedures regarding factory refurbished items. All Grace Digital refurbished products are run through a full inspection and diagnostic tests to ensure they function at the optimum level. Please read the information below regarding your “like new” purchase. If you have any questions or concerns, don’t hesitate to contact us or give us a call at (800)-903-9524.

Factory Refurbished (Like New)

All Grace Digital factory refurbished products (like new) have been thoroughly inspected and tested with a series of certification procedures. These products may have come from customer returns, store samples, or boxes damaged in shipping. All products are cleaned, inspected & completely re-tested to ensure that everything is in proper working order.

All Grace Digital refurbished “like new” products come with a 30-day return policy and 90-day warranty that includes parts and labor. Return shipping is the responsibility of the customer, and there is a 10% restocking charge on all returns of refurbished products.

30-Day Money Back Guarantee on “Like New” Items

All “like new” items include a no-questions-asked, 30-day, money-back Guarantee. “Like New” returns are subject to a 10% restocking fee. If you are dissatisfied for any reason with your purchase of a Grace Digital refurbished item, please call customer service at 866.446.0961 for a return authorization number. Return shipping costs are the customer’s responsibility..